As specified in the instruction manual, sending the IP configuration command to the device and receiving a successful response will suffice.
Fleetiger Technical Support By Technical Care Team
Technical Care is a dedicated team within Fleetiger’s Customer Service Center, helping our global partners maximize the Fleetiger tracking platform. Our experts provide 24/7 support for GPS tracking and telematics providers, ensuring timely, professional assistance.
Fleetiger’s two-level support system handles all technical requests — from routine troubleshooting to complex issues — allowing partners to focus on delivering exceptional services.
24/7
24/7 support coverage
30
30+ tech specialists
1
Response within 1 hour
What you get with Fleetiger Technical Support
Reliable, timely, and expert technical assistance to keep your GPS systems running smoothly and your business moving forward.
Expert Assistance Anytime
Access our team of GPS and telematics specialists for quick, accurrate solutions-whether it's device setup, troubleshooting, or platform guidance.
Fast, Multi-Channel Support
Get help via email, phone, live chat, or remote session, with respoonse times designed to minimize your downtime.
Resources & Continuous Updates
Benefit from step-by-step guides, video tutorials, and ongoing software/firmware updates to keep your system performing at its best.
Fleetiger Customer Support
The Fleetiger Customer Support Team connects our company with clients, delivering professional, efficient, and attentive service across the entire business lifecycle. We ensure smooth operations and reliable support for all credit risk management needs.
Key Capabilities:
- 24/7 Multi-Channel Support: Phone, chat, email, and messaging platforms for device, system, and process inquiries.
- Full-Process Tracking: From order verification and installation to after-sales maintenance.
- Risk Resolution: Coordinate with technical and business teams to handle device or data issues quickly.
- Expert Guidance: Trained on all Fleetiger products and workflows, providing precise advice and solutions.
Highlights:
- Fast response times and structured issue handling
- Close collaboration across departments for efficient resolution
- Proven track record of low complaint rates and high client satisfaction
Our team is dedicated to putting customers first, providing transparent, end-to-end support to help clients succeed while upholding responsible business practices.
Expert Support for Faster, More Efficient Service
At Fleetiger, we understand how important it is to get expert solutions that resolve your own or your clients’ challenges — especially the complex ones. That’s why we provide a streamlined expert support system for handling all inquiries, ensuring comprehensive and timely technical assistance.
Just send us your question, and we’ll take it from there — connecting you directly with the right specialists. This approach reduces response times and ensures every request is handled quickly and effectively.
Expert Support
Our expert team is available 24/7 to handle all incoming requests and respond promptly. They resolve most issues directly and provide in-depth assistance for more complex challenges, including local setup, hardware usage guidance, and support for the creation and deployment of white-label applications. We also offer paid support services for advanced technical needs.
Frequently Asked Questions
More Questions? Feel Free to Email Us!
How does the device connect to the network?
How many positioning systems are supported by FLEETIGER vehicle trackers?
FLEETIGER trackers are compatible with multiple satellite positioning systems, including Beidou (BDS), GPS, GLONASS (GLS), Galileo, and the global GNSS network, ensuring precise and reliable location tracking across diverse environments.
Does the FLEETIGER software platform support customization?
Yes, the FLEETIGER software platform offers flexible customization options to meet specific business needs. For detailed information, please contact your account manager.